As the COVID-19 outbreak expands in scope and magnitude, Synergy Insurance is actively monitoring emerging and evolving developments from the World Health Organization (WHO) and/or the Centers for Disease Control (CDC). The health, well-being, as well as the peace of mind of our clients, partners and their families are of the utmost importance as we are following all local government and public directives regarding the outbreak. While we have no known cases within our own employee base, the Board has made the decision that effective Tuesday, March 17, we are all working remotely until further notice for all employees.
We want to reassure you that while we are taking these preventative measures, this is still a business as usual scenario. Each employee has been equipped with full remote access and operational capability. We are accessible by phone, email and in person meetings to conduct business as we have been in recent past. Employees have been and will continue to be advised and educated on all protocols necessary to work effectively while outside our corporate buildings. Due diligence has been put in place to ensure we continue to provide you our customers the service you have come to expect from us.
Here is our plan to provide you our clients with the support you need Beginning this Tuesday, March 17th, customer service will be open with full support from 8:30 AM – 5:00 PM ET. Please email us as follows:
- Personal Lines: firstname.lastname@example.org
- Commercial Lines: email@example.com
- Claims will continue to be processed in a timely manner.
- Clients can go to our website and click the chat button for servicing and questions for our staff.
We continue to assess the situation on a daily basis in order to maintain business continuity, keep our workforce safe, determine necessary communication updates and ultimately provide peace of mind, ensured. We appreciate each of you, and asked for your continued support and patience. It is Synergy’s desire that you and your loved ones stay safe and healthy during these critical and unprecedented times.
Warmest regards and safe wishes.